Frequently asked questions

• When is the Collected by Schwung showroom open?

  We are open year-round to trade clients only. Our hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. During the High Point Spring and Fall markets, our hours of operation may change.

• Is Schwung “Designer” friendly?

  Absolutely! We don’t have any minimum order requirements and love helping all our trade customers.

• How do I set up a Schwung account?

  To register on our website, click on the account icon in the top right, and then “Create account”. https://collected-by.schwung.design/register. For professionals, your resale certificate/ tax ID/ “VAT number” should be entered when creating your account. Your account should be activated within 3-5 business days and you will gain access to our website. When you are ready to make your first purchase, we will need a copy of your resale certificate to finalize your first order with Schwung Home.

• What forms of payment does Schwung take?

  We take all major credit cards with a processing fee of 2.5%, checks, e-Checks, cash and wire transfer. All NSF checks will be charged an additional $25.00 NSF fee.

• Is a deposit required?

  All special-order items, not in our stock, require a 50% deposit to start production. The remaining balance in addition to shipping is due prior to delivery.

• What is the order cancellation policy?

  If you cancel your special order a 25% restocking fee is required. However, in the spirit of customer service and building strong relationships, we listen and treat each situation individually prior to making our decision.

• What should I do if I receive damaged goods?

  All goods should be inspected immediately upon receipt. If there are any damages, a note must be made on the signed bill of lading. A signed BOL noting all goods have been received in good condition releases Schwung from any liability of damaged items. Damages should be reported within 24 hours of delivery date and should be documented with photos with a completed claim form that can be requested by emailing sales@schwung.design.

• What is Schwung’s return policy?

  All “one of a kind” sales are final – AS IS. No exchanges, returns or refunds. No returns will be accepted on manufactured products without a written return authorization from Schwung. This is handled on a case by case basis. All items must be received in our facility in good condition before a refund will be given.

• Shipping Info

  Schwung “one of a kind” antiques are not crated or wrapped and must ship with a blanket wrap carrier. We can assist you with delivery carrier information based on your ‘ship to’ location. The delivery companies can deliver directly to a residence or business.

  If you would like to arrange your own pick up, we are happy to coordinate. Please note that packing materials are not provided.

  Small items may be eligible for parcel shipping such as FedEx Ground or UPS. Shipping and handling charges will vary depending on the item(s) being shipped and the destination.